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EFM – Ethernet First Mile

What is EFM?

Ethernet First Mile uses existing copper pairs which are bonded at the exchange and at your premises using terminating equipment to present a single Ethernet connection. This provides a fast (up to 35Mbps) and reliable service which is more cost effective than traditional leased lines and smaller fibre circuits.

Because it uses existing copper infrastructure, in most cases there is considerably less chance of an Ethernet First Mile service requiring civil engineering works and associated costs to install it.

As well as a Service Level Agreement, EFM connections come with a fixed IP address along with a managed router and choice of backup options. Ethernet First Mile can be used as a standalone internet connection or as part of an MPLS or VPLS Wide Area Network (WAN). With incredible costs, uncontended bandwidth and symmetrical speeds, this is the best product on the market if a leased line is out of your reach!

Our Pricing

Upto 10Mb EFM Starting from:
£125.00per month
  • Dedicated EFM line for your business
  • Symmetrical upload & download speeds
  • Delivered over 2 copper pairs
  • 7 hour fault fix time
  • Pricing excludes vat
Upto 25Mb EFM Starting from:
£190.00per month
  • Dedicated EFM line for your business
  • Symmetrical upload & download speeds
  • Delivered over 6 copper pairs
  • 7 hour fault fix time
  • Pricing excludes vat

Ethernet First Mile Benefits

EFM stands for Ethernet in the First Mile.  The First mile of the circuit is the link between the end user and the public network. It’s in this segment that most bottlenecks occur. The main objective is to improve the effectiveness of this portion of the circuit for enhanced connectivity and resilience. This technology can be used on fibre circuits, but more commonly utilises existing copper circuits. ‘EFM over copper’ works by sending electrical signals over copper wires to deliver speeds of up to 35 Mbps.

Network operators will provide at least 2 and up to as many as 8 copper pairs.  Bandwidth requirements and the distance between premises and the main exchange determine the number of copper pairs to be used.  This is why the costs vary so much geographically, and why it’s not available in some areas.

The use of multiple lines is one of the main selling points of EFM. If one individual line fails, connection will still be maintained albeit at a lower throughput.  Therefore you business will never be without a reliable stable connection.

EFM circuits are backed by a 99.9 % SLA (Service Level Agreement) The need for fast reliable network services is growing all the time, together with the need for lower pricing. EFM takes business broadband to the next level as it enables the support of IP VPNs and VoIP as well as hosted cloud services, yet remains a cost effective alternative to a leased line together with the added benefit of shorter installation times.  This is down to the utilisation of existing copper wires.

Prices can sometimes be up to 50% cheaper than a leased line and services can usually be up and operational anywhere between 20 and 65 working days.

For businesses who want a high speed network connection at a very reasonable price without compromising the quality of the service and connection, then EFM is the best option as it provides reliable connectivity making this connection appropriate for small and large business and also individual use.

  • Symmetric Bandwidth

    EFM comes with bandwidth which is totally symmetrical meaning your upload and downloads speeds will be completely the same.

  • Dedicated Bandwidth

    The bandwidth that comes with this technology is dedicated which makes it ideal for businesses sick of being on contended services such as broadband where your connection is shared.

  • Costs

    With pricing sometimes as much as 50% cheaper than a leased line but still maintaining all the benefits, this technology is the best for those that do not have the higher budget.

  • Service Level Agreement

    With a 4 hour response, 6 hour fix Service Level Agreement as standard, you can rest assured that your connection will be fixed in a timely manner. It also comes with 24/7 support as standard!

  • Speeds

    With speeds on this product ranging from 2Mb to 35Mb there is surely a speed suitable for every business. The closer you are to the exchange, the faster you will be able to go.

  • Ideal for VoIP, Cloud services etc

    Services such as VoIP or cloud based services are vastly improved due to the result of EFM’s symmetrical and dedicated nature.

Frequently Asked Questions

  • Can I Receive EFM?

    EFM availability is based on your location and proximity to an enabled exchange. The closer you are, the more speed you will get. Contact us for more details on availability.

  • How Many IP Addresses Do I Get?

    As many as you want as long as you can justify your requirement but 4 come as standard. RIPE justification may be required.

  • How Reliable Is It?

    EFM is extremely resilient. If you lose connectivity on one copper pair, the other pairs remain live. For example, on a 4 Pair service, you retain 75% bandwidth if connectivity is lost on one pair.

  • What Are The Key Benefits?

    With dedicated symmetrical bandwidth, an uncontended 1:1 service, 99.99% uptime, 7 hour SLA along with it being a fully managed service with 24/7 support 365 days a year, Top that off with very cheap pricing, what not to like?

  • What Is The Delivery Time?

    EFM is a service that needs to be provisioned on the local telecoms network. Standard delivery time is 20-65 working days, subject to location.

  • What Contract Terms Are Available?

    This product is available on 1,2 or 3 year terms but as always, you will get the best pricing including a free install on the longer term. Please ask for more details.

EFM Vs Other Products

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EFM Vs Bonded ADSL

Want to know which one of these services comes out on top? Click here for the full article.

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EFM Vs Leased Line

Want to know which one of these services comes out on top? Click here for the full article.


Speeds / Bandwidth
Speed 2Mbps – 35Mbps We are able to offer guaranteed speeds from 2Mbps to 35Mbps up to 4.5km from the exchange. Speeds can be scaled by adding more pairs up to a maximum of 8.
Contention 1:1 The bandwidth supplied is not shared with anyone. As such you won’t see any fluctuations in speed other than what is being consumed by your workers.
Live EFM Nodes 721 There are 721 live EFM nodes available to us across the UK.
Exchanges over 2000 over 2000 exchanges have been built to deploy EFM.
Coverage Approx 74% Approximately 74% of UK businesses have EFM available to them.
Time scales 25 Working Days It typically takes 25 working days for an EFM circuit to be installed.
Pricing Varies The price you pay will vary depending on your location and bandwidth requirements. As such it is important you make contact with a member of our team to provide you with a tailored quote.
Contract Length 1 or 3 Years (2yr option available) Free installation options are available on longer term contracts. We can provide you with multiple package deals for you to choose from.
SLA 7 Hour Fix In the unlikely event of a failure on your line we will provide on-site assistance, around the clock, with a 7 hour fix aim.
Resilience Yes Multi-pair delivery means the loss of a single pair doesn’t result in total loss of service. Additional resilience is enabled through distribution over five units within an exchange. Pairs within a single EFM circuit are split over the units.
Data Caps Unmetered There are no usage caps or fair usage policies applied to leased lines.
Included As Standard
Static IPv4 Included We can supply a routed block of IPv4 addresses at no additional cost. The size of the allocation must comply with RIPE rules.
Static IPv6 Included As standard we can supply your connection with a /48 allocation offering countless IP addresses for you to use.
Monitoring Included We proactively monitor your connection and will be available around the clock to offer support in the event of failure.

What Makes Us Stand Out From The Crowd?

We are a very unique company in our own right offering what the other companies simply cannot. As you can see on the image, these are just a few of the reasons we are different.

Great Pricing? It’s just the beginning!

Price Promise

The only company of our type in the UK to offer this. Please grab a free quote from the top of this page!

Bespoke Solutions

We offer completely free, impartial advice and work with all the UK providers which puts us in a position to tailor a solution to whatever your needs may be however complex it may be.


Our support really is non stop. From the first point of contact right the way through your whole journey, we will be with you every step of the way.

Increased Bandwidth

As long as you have the correct bearer in place, you can upgrade your speeds mid-term if you wish to a higher amount future proofing the business.


We pride ourselves on being different and breaking the mould. We are nothing without our customers who mean everything to us.

Looking For Other Product Information?

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Leased Lines

Thinking about buying a leased line? Find out more information here.

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Wanting to connect multiple offices together? Find out more here.

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Hosted VoIP

Looking to replace ISDN or simply wanting a hosted solution? Look here.

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Instant Quote

Jump straight in and grab an instant leased line quote here.


Our Price Promise Guarantee!

Not only do we work with every single top tier provider in the UK BUT we also offer a price promise guarantee. If you find a cheaper quote elsewhere, simply let us know.

If it’s a “like for like” proposal, not only do we price match but we will beat it for you! Simply ask for more details or click here.

You now get all the benefits of being on the best networks in the UK at a fraction of the costs compared to going direct!

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TEL: 03300 770070