Leased Lines Guide

Leased lines are the ultimate in internet connectivity luxury. They are always on, offer lightning fast speeds, and are totally uncontended so not shared with anybody else. The line is private and dedicated to you. It also offers 24/7 support 365 days a year.

The main uses for them are connecting to the internet (do not compare this to fibre broadband – it’s a whole different connection!), running VoIP (Voice over IP) for all your telephony needs, link together office pc’s in different locations, enable remote workers to log in and work from home. These are just a few examples.

The lead time across the whole of the UK from any provider is 65-75 working days on average or in other words, around 3 months. If all goes according to plan and no additional work is required then this time period is easily achievable. If however, additional works are required then obviously that time period can change and delays can happen which are completely out of our control.

Absolutely yes. All customers can expect a 100% target service level agreement. This agreement, if breached and your service is down for a prolonged period of time then you will be entitled to service credits as a form of compensation. Please ask for a copy of the SLA. We have an SLA of 1/2 hour response/4 hour fix.

Absolutely. We offer a fully managed service. This also takes into account the management of the CPE and constant monitoring of the circuit itself along with data centre monitoring.

The support we offer as standard with every circuit is 24/7/365 so 24 hours a day, 7 days a week, 365 days a year support with a 1/2 hour response, 4 hour fix SLA. The best in the industry!

Yes absolutely.They are a completely private circuit so you share your bandwidth with nobody. It’s also a totally unlimited service which means you can upload and download as much data as you wish without the speeds slowing down or being capped.

As fast as you want them to go! With speeds ranging from 10Mb right the way up to 10Gb, there is a speed suitable for every business of every size whether you’re an SME or large corporate. The most common speed in the UK at the moment is 100Mb. Over the next few years and due to the demand in modern day industries, this will rise to a 1Gb speed being the best selling!

This type of technology operates as a point to point service so it’s very secure. However, if the service provided is going out to the internet, you will need additional security services such as firewalls. Please ask for more information or a copy of our policy.

Most customers firewalls will be totally fine but the best advise here is to let us know what you currently have in place. We can then check for you and confirm.

Yes, there are several. In the very rare case of your line going “down”, you have the choice of backup options. The first would be to have a standard broadband backup. This is the cheapest option but in all cases, whatever backup line you choose, if the primary line does go down, it will automatically fail over to the backup line so you have an “always on” connection.

The best option here is to call us up and have a chat in more detail about your requirement. Once we have all the information we need, we can create a bespoke offering tailor made for your business.

Yes, Any line can be upgraded but the easiest way to future proof your business is make sure you have the correct bearer in place for future growth. Please ask for more details.

Simply get in touch with us, let us know your postcode and the speeds you are after. We can then take a more detailed look at options in your area. Leased lines have a real good availability across the UK so there should be no issue in most cases.

Yes they can do. If you are looking at replacing traditional telephony such as phone lines for a Hosted VoIP offering then you would need a stable connection to run it over so a leased lines services are a great platform to run it over.