When businesses compare internet options, it’s tempting to focus only on speed and price. But with a 100Mb leased line, one of the biggest differences is what sits behind it: the Service Level Agreement (SLA). This is your written guarantee that your connection will stay reliable — and that faults will be fixed quickly if they occur.
What Is an SLA?
An SLA (Service Level Agreement) is a contract between your provider and your business that sets out the quality of service you can expect. With standard broadband, you’ll often get vague promises like “best effort”. With a leased line, the SLA is specific, measurable, and backed by financial penalties if the provider doesn’t deliver.
The Key SLA Metrics for a 100Mb Leased Line
Here’s what’s typically guaranteed when you order a leased line through Connect2:
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Uptime Guarantee: 99.999% availability, meaning near-total reliability all year round.
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Fault Fix Times: 4–5 hours to resolve most issues, not days.
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Latency: Low-latency performance for VoIP, video calls and real-time applications.
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Monitoring: Proactive 24/7 network monitoring, often fixing issues before you notice.
These guarantees make leased lines ideal for businesses that simply cannot afford downtime.
Why SLA’s Are Crucial for Your Business
Imagine losing access to cloud systems, VoIP phones or customer services for a full day because your broadband provider “can’t give a fix time”. For most businesses, that’s lost revenue, frustrated staff, and unhappy customers. A 100Mb leased line SLA protects you against this risk — giving you certainty that issues will be dealt with immediately.
At Connect2, we only work with tier-one carriers who back their services with robust SLAs. That means you’re not just buying speed — you’re buying guaranteed performance.
Connect2 and Your 100Mb Leased Line SLA
With Connect2, your SLA isn’t just a piece of paper. It’s a safety net that keeps your business connected:
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Every line we supply comes with a clear SLA.
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You get UK-based 24/7 support included as standard.
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Our price promise guarantee ensures you’re not paying more for these protections.
Final Word
When comparing internet services, always ask about the SLA. It’s the part that determines whether your business stays online when it matters most. With a 100Mb leased line from Connect2, you don’t just get speed — you get peace of mind backed by guarantees.
Discover more about 100Mb leased line costs and SLAs on our dedicated page.
